Terms of Service

1. Agreement & Parties

These Terms of Service ("Terms") govern your use of the UTS Logistics Terminal web application located at app.utslogistics.net (the "Service"), operated by Under the Sun Logistics, under BSharp ("we," "us," "our," "the Company"), a business registered in the Republic of Serbia.

By creating an account or using the Service, you agree to be bound by these Terms in their entirety. If you do not agree, do not use the Service.

---

2. Account & Authentication

The Service uses Google Sign-In via Firebase Authentication. When you sign in, we receive your Google display name and email address. We do not receive, store, or have access to your Google password.

Your account is identified by a unique Firebase User ID (UID). You are responsible for maintaining the security of the Google account used to sign in. You must notify us immediately at support@utslogistics.net if you believe your account has been compromised.

We do not support password-based login. All authentication is delegated to Google's identity infrastructure. There are no passwords, PINs, or passcodes stored in our system.

We reserve the right to refuse service, terminate accounts, or restrict access in our sole discretion, with or without cause, at any time.

---

3. How Your Data Is Stored

All data you enter — including driver information, weekly settlement records, dispatch logs, company details, and folder structures — is saved as a single encrypted-in-transit JSON document in Google Cloud Firestore, stored under your unique Firebase User ID.

• Isolation: Your data document is completely separate from every other user's data. No user can read, write, or access another user's document through the application.
• Uploaded Files: Documents you upload (rate confirmations, BOLs, images, PDFs) are stored in Firebase Storage under your UID. Accessible only through your authenticated session.
• Autosave: Data is automatically saved approximately every 2 seconds when changes are detected.
• Local Backup: A copy (excluding file binaries) is stored in your browser's localStorage as a fallback.
• Optional Desktop Sync: If enabled, a copy is written to a folder you choose on your device.

We do not guarantee the preservation of your data. You are solely responsible for maintaining your own backups of critical business data.

---

4. Data Access & Privacy Commitment

• Your dispatch data is yours. We do not access, review, analyze, sell, or share your operational data for any purpose including marketing, analytics, or business intelligence.
• Administrative access is limited to account management. Our admin systems only access your subscription status, plan tier, and account email.
• Infrastructure-level access exists but is not exercised. As the Firebase project operator, we have the technical ability to access all stored data. This is inherent to all cloud services. We commit to not exercising this except when: (a) required by law; (b) investigating a credible security incident; or (c) you specifically request data recovery.
• No cross-user data exposure. Firestore Security Rules enforce UID-based access control at the database level.

---

5. AI-Powered Features — No Warranty

The Service includes AI document extraction ("Magic Fill") powered by Google's Gemini API.

• Uploaded images/PDFs are sent to Gemini for text extraction. Extracted data is stored in your Firestore document.
• AI extraction may produce errors including: incorrect dollar amounts, wrong addresses, misread dates, incorrect mileage, wrong broker/carrier names, and missing or fabricated data.

---

6. Subscription Plans & Payments

The Service offers tiered plans: Free, Solo, Growth, and Pro. Payments are processed by Paddle.com (Merchant of Record). Your payment information is collected and stored by Paddle, not by us.

• Subscriptions renew monthly unless canceled.
• If your subscription lapses, your data is never deleted. Feature access is restricted, but data remains intact.
• We reserve the right to modify pricing with 30 days advance notice.

---

7. Your Responsibilities

• You are solely responsible for the legality, accuracy, and completeness of all data you enter.
• You must not attempt to access other users' data, reverse-engineer the Service, or use it unlawfully.
• You are responsible for compliance with all applicable transportation regulations, FMCSA requirements, tax obligations, and employment laws.
• The Service is a dispatch management tool, not a compliance, accounting, legal, or tax advisory platform.

---

8. Data Retention & Deletion

• Your data remains stored as long as your account exists.
• To request full deletion, email privacy@utslogistics.net. Processed within 30 days.
• Google Cloud backups may persist up to 180 days after deletion.

---

9. Intellectual Property

The Service is the property of Under the Sun Logistics. You may not copy, modify, distribute, or reverse-engineer it. You retain full ownership of all data you enter — we claim no rights over your content.

---

10. Disclaimer of Warranties

---

11. Limitation of Liability

---

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company from any claims, damages, losses, liabilities, costs, and expenses (including attorneys' fees) arising from:

• Your use or misuse of the Service;
• Your violation of these Terms or any applicable law;
• Any dispute between you and any third party (brokers, shippers, carriers, drivers, regulatory agencies, tax authorities) involving data in the Service;
• Your reliance on AI-extracted data without independent verification.

This obligation survives termination of your account.

---

13. Dispute Resolution

Mandatory Informal Resolution: Before any legal proceeding, you must contact support@utslogistics.net and attempt informal resolution for at least 30 days.

Governing Law: Laws of the Republic of Serbia.

Jurisdiction: Competent courts of the Republic of Serbia.

Class Action Waiver: All disputes will be resolved individually. You waive any right to participate in class actions against the Company.

---

14. Service Availability & Changes

We may modify, suspend, or discontinue features at any time. Material changes to these Terms will be communicated via email at least 14 days in advance.

---

15. Third-Party Services

The Service relies on Google/Firebase, Google Gemini API, Paddle, and Vercel. We are not responsible for their availability, performance, or policies.

---

16. Contact

Support: support@utslogistics.net
Privacy: privacy@utslogistics.net
Dispatch: dispatch@utslogistics.net

Last updated: April 2, 2026