Refund Policy
Effective Date: April 5, 2026 | Last Updated: April 5, 2026
This Refund Policy applies to all subscription plans and free trials offered for the UTS Logistics Terminal platform (“Service”), operated by Under the Sun Logistics (“we,” “us,” or “our”). All payments are processed by Paddle.com, our Merchant of Record, who handles billing, taxes, and payment processing on our behalf.
By subscribing to any plan or activating a free trial, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.
1. Plans & Pricing Overview
| Plan | Price | Driver Limit | Trial |
|---|---|---|---|
| Free | $0/month | Limited features | — |
| Solo | $49/month | Up to 7 drivers | 14-day free trial |
| Growth | $89/month | Up to 15 drivers | — |
| Pro | $169/month | Up to 30 drivers | — |
All paid plans are billed on a recurring monthly basis. Your subscription renews automatically at the end of each billing cycle unless cancelled.
2. Solo Plan — 14-Day Free Trial
The Solo plan includes a 14-day free trial so you can experience the full capabilities of UTS Logistics Terminal before committing to a paid subscription.
During the trial period, you will have full access to all Solo plan features, including managing up to 7 drivers, load logging, performance dashboards, and all other functionality available on the Solo tier.
When your 14-day free trial expires:
- Your data is safe. All information you entered during the trial — including drivers, loads, documents, and settings — is securely retained. Nothing is deleted.
- Paid features will be locked. Access to Solo-tier features will be restricted, and your account will automatically revert to the Free plan with its associated feature limitations.
- No automatic charges. You will not be charged at the end of the trial unless you actively choose to subscribe to a paid plan.
- Upgrade anytime to unlock. If you decide to subscribe to any paid plan, all your previously entered data and features will be immediately restored — exactly as you left them.
In short: Your trial ending means your features pause — not your data. We keep everything safe so you can pick up right where you left off whenever you’re ready to subscribe.
3. 7-Day Satisfaction Guarantee
If you are not satisfied with the Service, you may request a full refund within 7 days of your first paid subscription charge — no questions asked.
This guarantee applies only to your first paid subscription payment (i.e., the charge that occurs after any applicable free trial period ends, or upon subscribing to Growth or Pro). It does not apply to subsequent renewal charges or plan upgrades.
To request a refund under this guarantee, contact us at support@utslogistics.net within the 7-day window.
4. Cancellation
You may cancel your subscription at any time through the app or by contacting us. Upon cancellation:
- Your subscription remains active until the end of your current billing period.
- You will not be charged for the next billing cycle.
- No partial or prorated refunds are issued for unused time remaining in a billing period.
- Your account will revert to the Free plan at the end of the billing period.
- Your data will be retained. All drivers, loads, documents, and account information remain stored securely. If you resubscribe in the future, your data will be fully restored.
5. Data Retention After Trial Expiry or Cancellation
We understand that your dispatch data is valuable. Whether your free trial expires or you cancel a paid subscription:
- All user data — including driver profiles, load history, documents, and account settings — is retained securely on our servers.
- Data is not deleted upon trial expiry, plan downgrade, or cancellation.
- You may request permanent deletion of your data at any time by contacting us at privacy@utslogistics.net, in accordance with our Privacy Policy.
- We reserve the right to delete account data for accounts that have been inactive for more than 12 consecutive months with no paid subscription. We will attempt to notify you via email before any such deletion.
6. Renewal Charges
Refunds are generally not provided for recurring subscription renewal charges. It is your responsibility to cancel before the next billing date if you no longer wish to use the Service.
If you believe you were charged in error (for example, after cancellation was confirmed), please contact us and we will investigate promptly.
7. Plan Changes
If you upgrade or downgrade your plan mid-cycle, the change will take effect according to Paddle’s billing logic. No refunds are issued for the difference between plan tiers when downgrading. Upgrades are prorated for the remainder of the current billing period.
8. Exceptional Circumstances
We may, at our sole discretion, issue refunds outside of the above policy in cases of:
- Extended service outages or technical failures that prevent you from using the platform
- Duplicate or erroneous charges
- Billing errors caused by system or payment processor malfunctions
- Other circumstances we deem appropriate
9. How to Request a Refund
To request a refund, please email support@utslogistics.net with:
- Your account email address
- The date of the charge
- The reason for your refund request
We aim to respond to all refund requests within 3 business days. Approved refunds are processed through Paddle and typically appear on your statement within 5–10 business days, depending on your payment provider.
10. Chargebacks & Disputes
We encourage you to contact us at support@utslogistics.net before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving billing issues fairly and promptly.
Filing a chargeback without first contacting us may result in immediate suspension of your account and access to the Service. We reserve the right to dispute any chargeback we believe to be illegitimate, and to recover associated fees or costs where permitted by law.
11. Limitation of Liability
IN NO EVENT SHALL UNDER THE SUN LOGISTICS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES arising from or related to your use of the Service, including but not limited to loss of revenue, data, or business opportunities, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising under this Refund Policy shall not exceed the amount you paid to us for the Service in the three (3) months preceding the event giving rise to the claim.
12. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting the revised policy on our website with an updated “Effective Date.” Continued use of the Service after any changes constitutes your acceptance of the revised policy. For material changes, we will make reasonable efforts to notify active subscribers via email.
13. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of the Republic of Serbia. Any disputes arising from this policy shall be resolved through good-faith negotiation for at least thirty (30) days before pursuing formal legal remedies in the competent courts of the Republic of Serbia.
14. Contact
If you have any questions about this Refund Policy, your free trial, or need assistance with billing:
- Support: support@utslogistics.net
- Privacy & data requests: privacy@utslogistics.net
- Website: utslogistics.net